For more frequently asked questions answers regarding VT Trader as well as information regarding Trading Systems and Indicators, please visit the VT User Forum.
1. Why am I experiencing connectivity problems when I try to login?
In attempting to reach our systems, it is possible that the path is being temporarily blocked or data is being delayed to cause connectivity issues. Causes can range from an interconnecting device malfunctioning within a network your data traverses to an abundance of traffic along that very path increasing the time it would take to reach the destination. In order to assist our Support department in assisting you in this matter, please perform the following steps.
1) Please visit http://www.whatismyip.com or http://www.showmyip.com so that you can provide us with your currently assigned IP address.
2) Please check to see if you are attempting to connect to VT Trader through a firewall either installed on your personal computer or on your corporate network. You may be able to adjust your personal firewall to allow all Internet traffic to the VT platform on ports 80 and 443, however it may be against the computer usage policies of your office to make such adjustments. Always consult the manual prior to making changes to a firewall or similar device. Continue on to the next step if you are certain there is no firewall blocking your connection.
3) Please go to Start>Run and type in Notepad.exe. The Notepad program will open and please copy the text below into the document and save it on your Desktop as “troubleshoot.bat” without the quotes.
date /t > cmsTest.txt
time /t >> cmsTest.txt
echo Connection to Demo >> cmsText.txt
ping vtdemo.fxserver.com >> cmsTest.txt
tracert vtdemo.fxserver.com >> cmsTest.txt
echo Connection to Live >> cmsText.txt
ping vtlive.fxserver.com >> cmsTest.txt
tracert vtlive.fxserver.com >> cmsTest.txt
2. Why do I get a "Version Check Error" when I try to log into VT Trader?
Unfortunately it seems that the login name that you have provided to VT Trader has caused it to improperly recognize the version installed against our systems. Please check your login name and ensure that there are no leading or trailing spaces in the input box.
If you have verified that your login name is correctly formatted, please visit our main page and download the latest available version of VT Trader. Once downloaded, please install over the current version on your local computer.
3. How do I zoom In/Out in charts?
Zooming in and out of the chart will effectively decrease or increase the number of data periods displayed. This can be accomplished by using the zoom tools on the chart tool bar or Navigator window. There are four, each with a black axis in the center. The two that control the horizontal zoom have red arrows pointing toward, to increase the zoom, or away, to decrease, from the vertical axis. Similarly, the vertical zoom controls have red arrows pointing toward and away from the horizontal axis.
Zoom on the chart can be reset using one of the three icons that contain the 1:1 symbol. The first with red triangles pointing in opposite horizontal directions will reset just the horizontal zoom, while the second with red triangles pointing in opposite vertical directions will reset just the vertical zoom. The last contains arrows pointing both vertically and horizontally to reset both.
In addition, there is the Zoom area tool that looks like a magnifying glass with a red axis in the center. Clicking on this will allow you to drag a rectangle on the current view of the chart to have the zoom adjusted to see just the data enclosed.
Finally, you can undo the last applied zoom on the chart by clicking on the Undo Zoom tool. This will step back through the zooms currently applied to this chart window.
4. I am behind a firewall. What ports do I need to have opened in order for VT Trader to work?
VT Trader must be able to communicate with our systems by default on port 80 and 443. If you are having problems with connection, please see the Connectivity question above.
5. I did something with VT Trader and now when I log in I do not see any windows; only the icon on the bottom of the screen is visible. How do I fix this?
You have accidentally depressed the auto-hide button and the Navigation Window now needs to be brought back manually. Please hold your mouse cursor all the way on the left side of the screen (somewhere in the middle) for 10-20 seconds. This will bring the Navigation Window back on the screen. Make sure that you press the auto-hide button back in. This is a button that looks like a pin- it is first in the right-most column of buttons in the navigation window. This will always keep your navigation window on top. You can open any window from the Navigation Window, once you have it on your screen.
If this does not correct the problem, another instance of VT Trader did not fully unload from memory. Often restarting the computer should correct this, however please contact firstname.lastname@example.org if this issue persists.
6. My charts do not show up correctly. How do I fix this?
It is hard for us to tell exactly what is wrong with your charts. You can help us help you by taking a snapshot of your screen and sending it to us so that we can analyze it. To do so please do the following:
1) When you have VT Trader on your screen with the problematic chart in front of you, please press the print screen button (located above the insert button). This will take a snapshot of your screen.
2) Please open paint shop by doing Start->Programs->Accessories->Paint
3) Select Edit->Paste. This should paste the screenshot to paint.
4) Save the file in any location desired.
5) Email email@example.com and attach the saved file as an attachment.
7. How do I change the background color of my charts?
To change the background color of the charts please do the following:
Right Click on the Chart and select Chart Properties. Switch to the Spread Band tab.
There you will see two options:
Background Color – this will change the background color of the chart and
Background Color for High/Low zone – this will change the background color for the High /Low Zone located on the chart.
8. How can I enlarge the chart’s history length?
To enlarge the available history length on the charts, please go to the Navigator Window, then click on to the Options tab. From there, Properties>General>General Properties and go to the Communications tab. There you will see History Length field which you can increase up to 5000.
9. How do I insert a crosshair?
From the Navigator window, you should see an icon that looks like a crosshair at the end of a mouse cursor. Click on this and the crosshair will appear on the chart under the mouse. To change the settings for the crosshair, please go to the Options tab of the Navigator window. From there, click on Properties>General>Cross Hair to adjust the settings.
10. How can I reset my demo balance?
Please contact your Account Executive with your demo account number and login name. They will be able to assist you in the adjustment of your account balance to the amount you request. Please visit Contact Us.
11. How do I cancel an entry, stop or limit order?
To cancel/remove a conditional order that will execute once a certain price is met, such as an entry, stop, or limit order, you can right click on that order and select remove. Within VT Trader, you can find the order on the chart or in the Orders window, making sure to right click in the Orders window to select Show Stop/Limit orders.
A second option to cancel an entry, stop or limit order is to call the dealing desk. We do not accept requests to cancel a conditional order through e-mail.
12. Can I cancel an open position?
Market orders (orders to buy or sell at the current market rate) cannot be canceled or nullified once they are open. To open the position, a trader would have been required to accept the current price. Market orders are executed upon receipt on our systems. Your balance will reflect any changes the position incurs as a result of market movement until you close the open position.
13. How do I print VT Trader charts in color?
Right click on the chart and select Page Setup and uncheck Black and White Prints. You should now be able to print the charts in color.
14. How do I run VT Trader through a proxy server?
You must not be logged into either the demo or live systems in order to make this change. If you are already logged in File>Account Logout, you can then go to the Options tab of the Navigator window. From there, click on Servers, and then either Live or Demo trading. Once the window appears, you can enter the proxy address in the Proxy field and the port for you to connect to the proxy. If your proxy requires you to log in for use, you can enter that information in the User and Password fields on that window.
This connection window is also accessible by clicking on the edit icon to the right of the Dealing Desk value on the login window.
15. Does VT Trader have API?
Yes! For details please see the VT Trader API information and download page.
16. What is Trader’s Range?
“Trader’s Range” is a feature that allows you to specify the maximum number of pip deviation from the current price (in either direction) that you will accept. “Trader’s Range” is set to 0 by default. This is a very useful feature to have in a fast moving market to try to reduce the risk of getting re-quoted.
Normally when the market moves while you are placing an order, you will get a window asking you to confirm the new price. If you place a trader’s range for example of 10 and the market moves less than 10 pips, then your orders will automatically process, without asking you for confirmation.
17. Is there a way to send orders without having to confirm them?
Please proceed to the following menu: Options->Properties->General->General Properties
and uncheck the Order confirmations checkbox. You will now be able to send orders without having to confirm them.
18. Will my custom settings be automatically carried over when I install a new version of VT Trader?
When installing VT Trader, please note that custom settings will not be carried over. To do so, please save the configuration files and overwrite them once the install is complete.
19. How do I save my settings in VT Trader?
To save settings within VT Trader, you would save what is called an Environment file. The vtenv (file extension) will save all your current settings for the platform including the current and previous desktop layouts, custom indicators and systems, as well as current chart settings.
This is performed by going to the Navigator window and clicking on the File>Export Environment option. This will bring up a window where you should select which aspects of VT Trader to save and at the bottom, which file to which to save this information. This file can then be used to File>Import Environment where you can select what to import and how duplicate windows should be treated.