| About CMS | Forex Services | Trading Software | Forex Education | Forex Resources | My Account |
| Institutional Clients |
Customer Service
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CMS Forex’s customer service team is dedicated to improving your overall trading experience, giving you the support and attention you can and should expect from one of the largest retail Forex companies in the world. Friendly and helpful customer service representatives are available by phone, live chat, and e-mail during CMS Forex’s normal business hours. The Dealing Desk and Technical Support are available 24 hours a day.
Client support is handled by a professional staff that has been trained to uphold the highest standards of professionalism and friendly customer service. The multilingual customer support team is courteous, responsive to your needs, and — above all else — knowledgeable.
At CMS Forex we feel that just because our clients are located all around the globe doesn’t mean they should feel distanced from our staff. Each client is assigned a personal account executive dedicated to addressing their individualized needs and concerns. CMS Forex has account executives fluent in English, Spanish, Russian, Arabic, Mandarin, Cantonese, and Japanese.
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Business Hours
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General Inquiries:
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9am–6pm EST Mon. – Thurs.
9am–5pm EST Friday. The office is closed on weekends and on Christmas and New Year Day. |
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Dealing Desk & Technical Support:
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5pm EST Sunday – 4pm EST Friday (24 hours a day).
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Online Contact
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Phone and Fax
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Toll Free:
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1 (866) 51-CMSFX
1 (866) 512-6739 Toll free numbers are only accessible from within the United States. |
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Telephone:
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1 (212) 563-2100
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Fax:
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1 (212) 563-4994
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Direct Dealing Desk:
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1 (212) 563-5151
or 1 (212) 563-6454
Direct Dealing Desk numbers are for emergency phone trading only. Please have your username and password ready when placing an order. The following rules of telephone trading etiquette should be followed when placing an order by phone. |
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Chat
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Live Chat:
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